The "Infinito Wallet" service has already been discontinued, and the app and website are no longer accessible. The project's shutdown has been formally announced, and users are now being guided to migrate to an alternative service.
The Infinito Wallet project has discontinued its operations. To ensure the community has a secure path forward, Gem Wallet has acquired the domain and provides a modern, open-source alternative for your self-custody needs.
Given this background, you may be worried that the crypto assets you held in the wallet have disappeared.
What matters here is that when a wallet service shuts down, the assets themselves do not disappear. Crypto assets are not stored inside the wallet app itself, they are recorded on the blockchain, so what has actually been lost is simply the means of access, not the asset itself.
In fact, our firm has received inquiries from clients asking, "Have I lost my assets because Infinito Wallet stopped working?" After hearing the details of their situation, we determined that recovery was possible in certain cases and, in one instance, successfully restored access to 1.1 BTC. As this example shows, even after Infinito Wallet's service has ended, there is a real possibility of recovering your assets if the right conditions are met.
This article explains the specific steps and case examples for recovering assets that were held in Infinito Wallet.
Why can crypto assets still be recovered after Infinito Wallet shuts down?
Even after Infinito Wallet stops working, you can still access your assets because your assets are not tied to a specific wallet.
Crypto assets are managed based on an identifier called an "address" rather than being tied to a specific app or service. A wallet is simply a tool for operating that address, and the location of your assets does not change depending on which wallet you use. In other words, as long as you can access the same address, you can still view and operate the same assets, regardless of which wallet you switch to.
Even though Infinito Wallet's service has ended, if you can access the same address from a different wallet, you can continue managing your assets. The information needed to "access the same address" is your recovery phrase or private key. Using this information, you can recreate the same asset environment in a different wallet.
How to recover assets held in Infinito Wallet
Since Infinito Wallet itself is no longer usable, recovering your assets means using a different wallet to regain access to the same assets. This process can be completed as long as you have the necessary information. However, if you make a mistake in the steps or enter information incorrectly, your assets may not display correctly, so it's important to follow the correct procedure.
Below, we explain in detail both the officially guided recovery steps and an actual case in which recovery was successfully completed.
The officially guided recovery steps
Infinito Wallet's official website provides guidance on the migration process. However, what is described there is not a "dedicated recovery feature," but rather a method for regaining access to your assets through a different wallet.
Specifically, the steps involve using "Gem Wallet." Gem Wallet is a separate project from Infinito Wallet, positioned simply as a new tool for accessing your assets.
According to the official guidance, you first download Gem Wallet, then select "Import Wallet" after launching it. From there, entering the 12-word recovery phrase you used with Infinito Wallet loads your asset information. Through this process, Gem Wallet references the information on the blockchain, and your holdings are displayed.
It's worth noting that the official guidance explicitly states that "Gem Wallet is an independent service, separate from Infinito Wallet." This means the method described is just one example, and it may be possible to achieve the same result using other wallets with similar functionality.
An actual recovery case
Our firm received an inquiry from a client who said, "I can no longer access the crypto assets I held because Infinito Wallet stopped working." The client was a woman in her fifties living in Osaka Prefecture, who had purchased Bitcoin in the past on a friend's recommendation and sent it to Infinito Wallet for safekeeping.
She had not touched her crypto assets for a long period afterward, and when she tried to check her balance again, she discovered that both the app and the website were no longer accessible. Unable to find information on how to recover her assets, she reached out to us, worried that her assets might have been lost.
We first conducted a hearing about her past usage history and what information she had kept on hand. Based on this, we determined that regaining access to her assets was possible and proceeded with the recovery. Specifically, we used the multi-chain-compatible Trust Wallet to regenerate the wallet.
As a result, the recovery was completed roughly 20 minutes after the initial inquiry, and access to approximately 1.1 BTC in assets was successfully restored. As this shows, even for a wallet whose service has been discontinued, there are real cases where assets can be recovered if the right conditions are met.
Common cases where Infinito Wallet cannot be recovered
As described above, there is a real possibility of recovering assets held in Infinito Wallet. However, recovery is not possible in every case. Whether or not recovery succeeds depends on whether the information needed to access your assets is available. There are also cases where the information technically exists but is in the wrong format, preventing correct recovery.
Below, we explain in detail the specific situations in which recovery becomes difficult.
When you don't know your recovery phrase
If you don't know your recovery phrase, there is a high likelihood that your assets cannot be recovered. A recovery phrase is a set of multiple words required to restore a wallet, functioning as the "key" that provides access to your assets.
A recovery phrase can only be issued once and cannot be reissued. This means that if you have lost it, recovering your assets is, in principle, not possible.
When you don't know your private key
A private key is information that corresponds to a specific wallet address and functions as the "key" for operating the assets tied to that address. While a recovery phrase is information used to restore an entire wallet, a private key is used to directly access a single, individual address, this is the key difference between the two. Either way, both are critical pieces of information for accessing your assets.
Like a recovery phrase, a private key cannot be reissued. This means that if it is lost, you lose the means of accessing the associated assets. In this way, if you don't know your private key, recovering your assets also becomes difficult.
When the wallet type doesn't match
Recovery phrases and private keys are not all handled in the exact same format. Since supported standards vary from wallet to wallet, some wallets may fail to correctly read the information depending on which one you use.
Because of this, there are cases where the information itself is correctly saved, but your assets don't display because you're using an incompatible wallet. In this case, the assets have not actually been lost, they simply aren't being read correctly. Consider trying a different wallet, such as Trust Wallet as introduced in the case example above.
Three measures to prevent the same problem
Cases like Infinito Wallet, where a service shutdown results in loss of access to your assets, do actually happen. This kind of risk cannot be completely prevented on the user's side. That's why it's important to be prepared in case a similar situation arises.
Below, we outline three key measures to help prevent this kind of trouble.
Choose a widely used, reliable wallet
The risks you may face in the future differ depending on which wallet you choose. In particular, wallets with few users or wallets whose development has stopped carry a higher risk of service shutdown or discontinued support.
On the other hand, wallets with a large user base and ongoing development are more likely to have their operations maintained, making a sudden shutdown relatively less likely. They also tend to have more information publicly available, making it easier to find solutions if a problem does occur. For example, as an alternative to a multi-chain wallet like Infinito Wallet, a multi-chain-compatible wallet such as Trust Wallet is worth considering.
In this way, your choice of wallet directly affects the safety of your asset management. If you intend to use a wallet long-term, it's important to check its user base and development status, and choose a reliable option.
Stay in a position to notice important notices from your wallet provider
Important information about a wallet, such as a service shutdown or a change in specifications, is typically announced in advance through the official website, in-app notifications, or email. However, if you fail to notice these notices, you may miss your chance to respond. As a result, you could end up in a situation like this case, only realizing the wallet is unusable after the fact.
Notification methods vary from wallet to wallet, and there's no guarantee you'll always receive information through the same channel. That's why it's important to check multiple channels rather than relying on a single notification method. Make it a habit to regularly check for important information about your wallet so you don't miss anything.
Store your recovery phrase safely
A recovery phrase is the information needed to restore your wallet. However, it's common for people to forget to store it, or to forget where they stored it, only to find it's nowhere to be found when they actually need it.
For this reason, it's important to record your recovery phrase accurately and store it in a way that ensures you can reliably retrieve it later. It's also a good idea to double-check that the word order and spelling are correct in what you've recorded.
Summary
Infinito Wallet's service has already ended, but since your assets are recorded on the blockchain, they are not necessarily lost. In fact, our firm has carried out recovery work based on the necessary information and, in one case, successfully restored access to 1.1 BTC in assets.
What determines whether recovery is possible is whether you have the "access information," such as a recovery phrase or private key, on hand. If you can confirm this information, there is a possibility of regaining access to your assets using a different wallet.
The first step is to organize what information you have and confirm its contents. From there, taking the appropriate action based on your situation is the realistic path toward recovering your assets.
This article is for informational purposes only and does not constitute financial or investment advice. Please consult a qualified professional before making investment decisions.
